ALEJANDRO CLOTHING is designed and handcrafted in our shop in Los Angeles, CA, using luxury materials, sourced in the USA. Everything is custom / made-to-order and ship within a 3 week time frame. We can modify any of our merchandise to make your garment perfect for you. Because of this, we have a strict no refund policy, ONLY store credit or exchange. Please refer to our return policy below for details.
On custom garments we understand that ordering for a special occasion or event is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing is made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. Therefor, once your order has been placed, it can no longer be cancelled. Please refer to our cancellation and return policies below for details.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the item or clothing has been made to the your liking. Try on your item on as soon as possible without removing the tags, altering, or washing it.
If you are returning or exchanging any item, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.