Terms & Conditions
RETURNS, REFUNDS, AND EXCHANGE POLICY
ALEJANDRO CLOTHING is designed and handcrafted in our shop in Los Angeles, CA, using luxury materials, sourced in the USA. Everything is custom / made-to-order and ship within a 3 week time frame. We can modify any of our merchandise to make your garment perfect for you. Because of this, we have a strict no refund policy, ONLY store credit or exchange. Please refer to our return policy below for details.
On custom garments we understand that ordering for a special occasion or event is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing is made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. Therefor, once your order has been placed, it can no longer be cancelled. Please refer to our cancellation and return policies below for details.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the item or clothing has been made to the your liking. Try on your item on as soon as possible without removing the tags, altering, or washing it.
If you are returning or exchanging any item, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
- Defective, Damaged or Misshipped Items
If we shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If we shipped you a defective or damaged item: You are eligible for a an exchange or store credit only. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its order number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it.
- Color Mismatch
The settings of your computer or smartphone screen may alter the color of the pictures shown on the site or instagram. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact us to see if a return or refund is possible.
- Contact Customer Service within 7 days after you receive your order.